Here at Supermum.my, we promise to try to bring you the best quality products in a timely and efficient manner. However, if for some reason you need to return your item, we will gladly issue you a refund, according to the following guidelines:
1. Please contact us within 7 days from the day we shipped out your order. (Returns Form)
2. We accept return all type of items except lingerie, bra & bra accessories, panties, slimming/band, legging, maternity & nursing pillow, pump & pump accessories, wet tissue, teat, pacifier, milk bottle & storage due to hygiene and loose problem.
3. Please ensure that the item is not used and please retain the original packing and price tag.
4. Only returns via standard courier service is accepted.
5. To avoid the return being abused, all refund is not in cash form but in Store credit which can be used to make future purchases through our website.
6. Regarding the return shipping fees, please refer to the chart below.
|Return Shipping Fee|
|1.Wrong Item Sent||Paid by Supermum||
If you received the wrong item, please inform us immediately. We will resend the correct item after we received the wrong item from you. Both shipping fee* are paid by us. The return shipping fee* is paid by buyer first, and we will credit it to your Store Credit.
*Our maximum allowable return shipping fee is RM10 for West Malaysia, RM15 for East Malaysia. Please use standard courier company like poslaju, if you return by premier courier like DHL, you have to cover extra shipping fee.
|2.Damaged In Shipping||Paid by Buyer||We will inspect quality of all items before shipment. Clothing-items normally will delivery to customer in the same good conditions. If accessory or fragile item is found to be damaged during shipping, we are willing to let you return.|
|3. Change of Mind / Not Satisfied / Other Reason||Paid by Buyer||
Not satisfied with the color, quality, cutting, size, or any other reasons. Dont worry, please contact us and return the item to us.
(Notice: If your order was free shipping order, but after return, if your order didnt reached the free shipping minimum order amount, we will deduct the shipping fee from your return amount)